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Balloons.co.uk

Conditions of Use

Welcome to balloons.co.uk. By browsing this website and/or placing an order, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern balloons.co.uk’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘balloons.co.uk’ or ‘us’ or ‘we’ refers to the owner of the website NOTJUSTBALLOONS.CO.UK Ltd. whose registered office is 3 HIGH STREET, ST LAWRENCE, RAMSGATE, KENT, CT11 0QL. Our company registration number is 04013367. The term ‘you’ and 'your' refers to the user or viewer of our website.

If you have any queries regarding any of the information you find here, then please Contact Us.

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. In very exceptional circumstances the product may vary slightly from that shown. Where we make substitutions it will be with a product of equal or greater value.
  4. In the event that you don't receive an order confirmation email within an hour, please contact us, as it may be that there has been an error processing your order.
  5. You are responsible for providing accurate address and we accept no liability for non-delivery if the details you provide are incorrect.
  6. If a parcel is remains undelivered after attempts to deliver it have been unsuccessful (calling cards have been left, the order is not collected from a local pickup point), then the parcel will be returned to us and you will be charged for the cost of transit.
  7. Payment will be debited from your credit/debit card at the point of purchase. Payments are processed using the Sage Pay secure payments system. Your card details are stored at Sage Pay and not on our servers.
  8. No change can be made to the delivery address once the order has been dispatched.
  9. Orders may be cancelled up to 48 hours before the intended delivery date. Orders cancelled after this time may still be shipped.
  10. We may display an image on our site of any customised products.
  11. International deliveries are priced for parcels up to 10kg. If your parcel is over this weight we may contact you to take additional payment for the delivery of you order. We are unable to supply helium to addresses outside of mainland UK, if your country is not available in our shipping options please email us your shopping cart and we will contact you with a cost for delivery to you.
  12. This website uses cookies to improve the user experience. For more details on what cookies we use please view our Privacy Policy.
  13. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  14. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  15. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  16. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  17. The right to return the goods to us will not apply in the following circumstances:
    • In the event that the product has been used.
    • The product has been made or customised specifically for you.
    • The goods are perishable (e.g. Edible goods, inflated balloons).
  18. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  19. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  20. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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